Question 1

What's the payment term?

Accepted Answer

When we quote for you, we will confirm with you the way of transaction, FOB,CIF,CNF,DDP etc.For mass production goods, you need to pay 30% deposit before producing and 70% before loading. The more common way is by T/T.L/c at sight is also acceptable.

Question 2

How do you ensure consistency across different production batches?

Accepted Answer

We ensure batch-to-batch consistency through three measures: consistent equipment and materials, strict traceability management, and retained reference samples from each batch. After each production run, we keep reference samples. When you place reorders, we pull the previous samples and records to ensure every product matches the first batch.

Question 3

What is the minimum order quantity?

Accepted Answer

The MOQ is one 20GP container. You can choose 4 colors to start your business, in average 500m² per color.

Question 4

How to guarantee the quality of your goods?

Accepted Answer

We operate a three-tier quality control system: Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Final Quality Control (FQC) — we don't just check the final product; we start controlling quality from the moment raw materials enter the factory.We do the inspection after every process.
For the finished products,we do 100% inspection according to the customers' requirements and the international standard.After the packaging is completed and before loading, a random inspection will be carried out again.

Question 5

How long is the lead time?

Accepted Answer

The lead time is usually within 15-30 days.

Question 6

How long can I get the feed backs after we sent the inquiry?

Accepted Answer

We will reply you within 12-24 hours in working day.

Question 7

Can you produce the packing according to customers' design?

Accepted Answer

Our main service is OEM, so we can produce the packing according to customers' design. If you do not have a design, we can make one for you.

Question 8

Can you do customized products?

Accepted Answer

Yes,we are mainly doing customized products according to the information or samples by customers.

Question 9

Are samples available for checking?

Accepted Answer

Yes, we can send samples for customers to check the quality.

Question 10

What products can you offer?

Accepted Answer

We mainly produce high quality rigid core vinyl SPC flooring and Engineered hardwood flooring. We also provide matching accessories such as transition moulding and scotia.

Question 11

Are you a manufacturer or trading company?

Accepted Answer

We are an integration of industry and trade, with our own factory and we also have our own sales team.

Question 12

What kind of brands do you typically work with?

Accepted Answer

We work with two types of brands — established brands and serious emerging brands that have done their homework.
One is established flooring brands — they know exactly what they want and need reliable execution and quality assurance.
The other is brands that have completed preliminary market research and design evaluation .
Whether it's a new collection from an established brand or a debut product from an emerging brand, as long as you have a clear view of your market and a solid idea of what you want, we can provide the right execution support.
If your brand is at this stage — you have direction and you're ready to execute — we'd be glad to be your partner. If you're still in the early concept phase, we're happy to share some industry perspective to help you clarify your next steps. We believe great partnerships start with clear positioning and mutual trust.

FAQ